Frequently Asked Questions
If you have a question, there’s a good chance it’s answered below.
If not, feel free to reach out—we’re always happy to help.
🛒 Orders & Products
1. What kind of products does Zenivra sell?
Zenivra offers a mix of:
- fitness and workout planners
- digital sketch artwork
- framed posters, stickers, wearables, and other print-on-demand items
Each product is clearly marked as digital or physical on its product page.
2. Are your fitness planners beginner-friendly?
Yes. All Zenivra planners are designed to be simple and easy to use—even if you’re just starting out. There are no complicated systems or strict rules.
📥 Digital Products
3. How do I receive digital products?
After purchase, digital products are delivered instantly via email and are also available in your order details.
If you don’t see the email, please check your spam or promotions folder.
4. Can I re-download my digital purchase?
Yes. You can access your digital downloads again from your order confirmation email or your Shopify account.
5. Do you offer refunds on digital products?
Due to the nature of digital downloads, refunds are generally not available once the file has been delivered.
If you experience a technical issue, please contact us and we’ll do our best to help.
📦 Print-on-Demand & Physical Products
6. How long does shipping take?
Print-on-demand items are made to order. Production and shipping times may vary depending on the product and destination.
Estimated delivery times are shown on each product page.
7. Can I cancel or change a physical order?
Once production has started, orders cannot be changed or canceled.
If you notice an issue immediately after ordering, contact us as soon as possible and we’ll check what can be done.
8. What if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us with photos within a reasonable time after delivery. We’ll work with you to resolve the issue.
🔁 Returns & Refunds
9. What is your refund policy?
Refunds and replacements follow Shopify’s standard policy guidelines and may vary by product type.
Please refer to our Refund Policy page for full details.
📞 Support & Contact
10. How can I contact Zenivra?
You can reach us through the Contact page using the contact form.
We usually respond within 24–48 hours on business days.
11. Do you offer customer support on social media?
We share updates and releases on social platforms, but for support-related questions, the contact form is the best and fastest way to reach us.
🧘 General
12. Is Zenivra a large company?
No. Zenivra is an independent brand built with care and intention.
Every product and page is created thoughtfully, not mass-produced.
13. Will you be adding more products in the future?
Yes. Zenivra continues to grow with new planners, artwork, and creative designs added over time.
Still Have Questions?
If you didn’t find what you were looking for, feel free to reach out.
👉 Contact Us
We’re happy to help.